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3:07 pm
May 17, 2012
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Hi!
I have just installed, looked around and added some of my sites -worked well with a few first tasks – I have upgraded some plugins through out the sites. Then I navigated to one of my sites via down-left corner menu item called something like "enter here" – after this I have tried to get back – than I was out of admin panel.
When I try to login – I get "Invalid credentials." message – have tried to check everything and do it couple dozen of times – no solution found.
Any ideas? Please advise.
6:01 pm
May 17, 2012
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Anyone knows how to change your password?
10:17 pm
May 21, 2012
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I too have just encountered this issue on a localhost installation.
Tried updating the database as described above, but still no joy.
11:16 am
January 6, 2012
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Did the above SQL command run successfully? It should change your password.
Try doing this and let me know if it solves.
UPDATE `iwp_users` SET `username`='youremail@example.com' `password` = SHA1( 'new_password' ) WHERE `userID` =1;
where youremail@example.com -> your email address
new_password -> The password you are going to reset it to.
Let me know if this works.
2:00 pm
May 21, 2012
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Hi, tried that and I'm afraid that didn't work either.
It has added the new password to the database, but it still won't let me log in using the new password.
I see that there is a 1.1.0 version out now. I may just delete and re-install from the latest version.
3:30 pm
May 21, 2012
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Just an update.
I removed all database tables, downloaded v1.1.0 and installed again. All working fine at the moment. Will report back if any further issues.
9:30 pm
May 21, 2012
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The same thing has happened again in v1.1.0. Tried updating password again using the methods described above and the password in the database gets updated ok, but the login still errors with "Invalid credentials." when I try to use my email and new password.
6:24 am
May 18, 2012
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I've just started having this exact problem too. Can't login, even updating the password directly in the database with SQL isn't helping.
Any more ideas?
2:18 pm
January 6, 2012
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Have DM'd you on twitter regarding this.
Thanks
David.
6:23 pm
August 29, 2012
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I cant get into my site either now. I was in at first, added a site, added folder protection in settings and again on the site I added. Now I cant get in with any password. Did I mess it up by using folder protection? I ran the query above to change my password but the sha1 hex digits are exactly what my password should be. please help.
10:15 pm
August 29, 2012
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I'm having this same issue as well, it was working fine a few days ago and now it won't accept my password. I do save all my passwords in roboform so I know I don't have it inccorect. I went into myphpadmin and set the password myself it still won't let me in. If I do a new install it works fine, but I already had all my sites setup and this is working backwords if I have to do this every time.
10:39 pm
August 29, 2012
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i just started over and didnt choose to use folder protection. would be nice to see some documentation on what folder protection does and how to use it
5:03 am
January 6, 2012
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Tech4Eleven said
i just started over and didnt choose to use folder protection. would be nice to see some documentation on what folder protection does and how to use it
Did you set IP authentication by any chance?
4:37 pm
August 29, 2012
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in the first install I did but I wasnt sure if I needed to set the user and pass to the same as my login or not. regardless, I was completely locked out. all good now. just not using authentication or Fp. BTW, I never get notified when there's a reply to my post. am I missing something?
6:34 am
January 6, 2012
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Did you set any IP Authentication?
msotojr said
I'm having this same issue as well, it was working fine a few days ago and now it won't accept my password. I do save all my passwords in roboform so I know I don't have it inccorect. I went into myphpadmin and set the password myself it still won't let me in. If I do a new install it works fine, but I already had all my sites setup and this is working backwords if I have to do this every time.
8:47 pm
August 29, 2012
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I got this same issue with a brand new install. Had to wipe it all out and start over. then it was working fine for a day. Now I cant get in again! What the heck? Its been completely useless to me since I cant log in. Can someone please get back to me on this? Why does it keep locking me out when no settings have been changed?
5:24 am
April 21, 2012
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Tech4Eleven added a xxx.xxx.xxx.xxxx to his IP authentication. That has caused the error. Steps to remove this error
Goto phpMyAdmin find the table named allowed_login_ips and then remove any record you see there.
4:10 am
September 5, 2012
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Support said
Tech4Eleven added a xxx.xxx.xxx.xxxx to his IP authentication.
I had added my IP to the authentication and when my IP changed I went into the DB to remove it and saw it was listed as xxx.xxx.xxx.xxxx also.
So looks like thats just how it's shown in the DB.
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4:28 am
January 6, 2012
Really a weird error. If you could mail us @ help@infinitewp.com a way to replicate it. We would be glad to fix in the future update.
To update the your password. Login to you phpMyAdmin and select the Database where you installed InfiniteWP and run
UPDATE `iwp_users` SET `password` = SHA1( 'new_password' ) WHERE `userID` =1;
where iwp_ is the standard prefix. If you have made a change to it make sure you change it in the SQL query too.